Purchasing Terms and Conditions

1. General provisions

These rules for the purchase of goods, as well as the documents mentioned in these rules, are intended to familiarize persons who purchase goods (hereinafter - the Buyer ) with information about the purchase of goods (hereinafter - the Goods ) sold in the e-store of SIA "Lemona Latvija" (hereinafter - the Seller ) regulations (hereinafter - Regulations ). The Seller and the Buyer together hereinafter - the Parties . Where the Terms refer to the term “ Section ”, a link is provided to the relevant document, which is an integral part of these Terms.

These Terms apply to the conclusion of any contract between the Seller and the Buyer for the sale of goods (hereinafter - the Contract ). Before ordering Products in the e-shop, please read these Terms carefully and make sure you understand them. Please note that the Buyer must agree to these Terms and the Privacy Policy section before placing an order. Otherwise, it is not possible to order the Goods.

Please also note that these Terms may be amended in accordance with the procedure set forth in Clause 6. When you order the Goods, we recommend that you review the Terms and Conditions to make sure that the Buyer is fully informed of the terms of purchase of the Goods in each specific case. These Terms were last updated on 10.05.2021.

 

2. Information about the Seller

These Terms apply to the purchase of Goods on the website https: //www.lemona.lv/ . The seller is SIA "Lemona Latvija", a merchant duly registered and operating in the Republic of Latvia, registration number 40003952958, legal address Krasta iela 105, Riga, LV-1019. Data about the Seller are available and stored in the Enterprise Register of the Republic of Latvia. The seller's VAT number is LV40003952958.

 

3. Goods

Product images in the e-shop are illustrative. Despite the fact that the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's smart device will accurately reflect the colors of the Goods. Buyer understands that Products may vary slightly from their images.

The product packaging may differ from the one shown in the pictures in the e-shop.

Usually, all products are available in the e-shop. If the ordered Goods are no longer available and it is not possible to order them from the suppliers, the Buyer is immediately informed about this by e-mail or by other means of communication, and the fulfillment of the order for such Goods is cancelled.

 

4. Processing of personal data

The Seller processes the Buyer's data in accordance with the Privacy Policy. Considering that the Privacy Policy specifies important conditions applicable to these Terms, the Buyer is advised to read it carefully and make sure that the entire Privacy Policy is understandable and acceptable to the Buyer.

 

5. Conclusion of the contract

Products can be purchased in the e-shop by the following Buyers:

• natural persons who are already 18 (eighteen) years old;
• natural persons between the ages of 14 (fourteen) and 18 (eighteen), if they have the consent of their parents or guardians - when concluding the Agreement, the Buyer confirms that he has informed his legal representative who has given consent to the conclusion of the Agreement and, if necessary, its legal representative the representative will undertake the obligations of the concluded Agreement;
• legal entities.

By approving these Terms, the person confirms that he has the right to purchase the Products in the e-store.

The procedure for ordering Goods specified by the Seller gives the Buyer the opportunity to check and correct errors before placing the final order. The buyer is advised to carefully read and check the order at each stage of placing the order.

The contract between the Buyer and the Seller is concluded from the moment when the Buyer, who has created a shopping cart in the e-store, has confirmed the shopping cart and clicked the Buy button, specifying the Buyer's name (in Latin letters) and delivery address, correct zip code, contact phone number , e-mail address, selected the payment method and read these Terms.

A confirmation e-mail is sent to the Buyer immediately after placing the order. Note that this first email only confirms that the Seller has received the order and is not an order confirmation.

After preparing the order, the Seller confirms the order by sending the Buyer an e-mail or informs the Buyer using other means of communication to confirm the delivery date and that the Goods have been sent to the Buyer or prepared for pickup in the store (depending on the chosen delivery method).

Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the e-store database.

By agreeing to these Terms and concluding the Agreement, the Buyer agrees that the Seller sends the VAT invoice with the purchase data to the e-mail specified in the Buyer's e-shop. The VAT invoice is sent by e-mail within 6 (six) working days from the moment the Seller hands over the Goods to the Buyer or the courier. The VAT invoice is issued on the day when the Goods are handed over to the Buyer or the courier (depending on which of the Seller's suppliers delivers the Goods in the particular case and depending on the chosen delivery method).

If the Seller does not have the opportunity to sell the Goods, for example, because the Goods are not in stock, the Goods are no longer sold or there is an error related to the price indicated in the e-store, as defined in Section 9.5 of these Terms. paragraph, the Seller informs the Buyer about it by e-mail or other means of communication, and with such a unilateral notification by the Seller, the order (in whole or in any part thereof) is canceled and not executed. By agreeing to these Terms and concluding the Agreement, the Buyer agrees that if the Buyer has already paid for the Goods and if the order has been canceled in accordance with the Terms, the Seller, without requiring the Buyer to fill out a separate request form, will refund the amounts paid to the Buyer (ie - the amounts paid for the Goods, which will not be delivered to the Buyer) within 14 calendar days, by transferring the payment back to the Buyer's bank account,

The parties agree that the Seller can prepare invoices electronically and they are valid without a signature. The Seller sends invoices to the Buyer to the e-mail address specified in the contact information of the Buyer's e-store.

 

6. Right to amend the terms

The Seller reserves the right to amend these Terms, including but not limited to:

• amend payment terms;
• make amendments in connection with changes in the applicable regulatory acts.

For each Product order, the current version of the Terms is applied, which determines the terms of the Agreement between the Buyer and the Seller.

Each time the Rules are amended in accordance with Clause 6 of these Rules, the date of the amendment is indicated in Section 1.3 of these Rules. in point

 

7. Right of withdrawal (this clause 7 applies to consumers who are consumers within the meaning of the Law on the Protection of Consumer Rights)

The buyer (if the buyer is a consumer within the meaning of the Law on Protection of Consumer Rights) has the right to withdraw from the Agreement in accordance with Article 7.3 of these Terms. within the period specified in paragraph, without specifying the reason. This means that if the Buyer changes his opinion or decides to refuse the Product for any reason during the above-mentioned period, the Buyer has the right to notify the Seller of his decision to withdraw the Agreement, return the Product to the Seller and receive a refund of the price of the Product.

The aforementioned right of withdrawal cannot be used:

• In the case of a Product that is made to the Buyer's instructions or a Product that is clearly personalized;
• If the Buyer has opened the packaging for the Product, which cannot be returned due to health and hygiene reasons;
• If the Product, due to its characteristics, has been irreversibly mixed with other things after delivery;
• If the Buyer has opened the packaging of the audio recording or video recording or computer programs.

The buyer's right of withdrawal takes effect from the conclusion of the Agreement, as defined in Clause 5 of the Regulations. The Buyer has the right to exercise the right of withdrawal within 14 (fourteen) days after receiving the Product, return the Product to the Seller and receive a refund of the Product price paid.

If the Buyer wishes to exercise his right of withdrawal, the Buyer must send the Seller a completed withdrawal form or provide an unequivocal statement indicating the decision to exercise the right of withdrawal. The Buyer sends the completed Cancellation form by post to the Seller's address: SIA "Lemona Latvija", Krasta iela 105, Riga, LV-1019 or by e-mail to the Seller's address: [email protected] . After receiving the Buyer's notification, the Seller sends a confirmation of receipt within 3 (three) working days.

The Buyer must return the Goods immediately, but no later than within 14 (fourteen) days after the Buyer has sent a notification about exercising the right of withdrawal, to SIA "Lemona Latvija" store at Krasta Street 105, Riga. The above-mentioned deadline has been met if the Buyer has returned the Product to the Seller before the deadline of 14 (fourteen) days.

A Buyer exercising its right of withdrawal shall receive a refund of all monies paid for the Goods, including delivery costs (ie the original delivery costs of delivering the Goods from the Seller to the Buyer, not the costs of sending the Goods back to the Seller, which shall be borne by the Buyer). Upon receiving the Goods and evaluating their quality, the Seller shall refund the amount no later than within 14 (fourteen) days from the day when a written notification on the exercise of the right of refusal is received, in compliance with Rule 7.13. point. If only part of the Goods are returned, shipping costs are not refunded.

The Buyer can exercise the right to return the Goods only if the deadline for returning the Goods has not been missed and if the Goods can be returned in their original condition and sold at full or reduced price.

The returned Product must not be damaged, must be of merchantable quality (with intact labels, protective films, etc.) and cannot be used. All returned Goods must have the original labels, protective packaging and accessories with which they were sold. The returned Product must be in good original packaging (with instructions for use and warranty card, if they were delivered together with the Product) and in the same package as the Buyer purchased it. Gifts received for the Goods must be returned at the same time.

The Buyer is responsible for any reduction in the value of the Goods (including, but not limited to, the cases specified in Clause 7.8 of the Terms) resulting from actions that are not necessary to determine the type, characteristics and performance of the Goods. That is, the Seller has the right to unilaterally reduce the amount of compensation to the Buyer in proportion to the aforementioned decrease in the value of the Goods.

A tax invoice (its number) must be submitted together with the returned Product, or if a tax invoice has not been issued, another document confirming the purchase from the Seller and the order number.

The procedure for returning products due to product quality defects is described in the Return and Warranty section.

The Seller makes the refund back to the bank account from which the payment was received, or the Seller makes the refund to the bank account specified by the Buyer in any bank operating in the Republic of Latvia. If a natural person returns the Goods to SIA "Lemona Latvija" store, the refund can be made in cash.

The Seller has the right not to make a refund to the Buyer until the Goods have been returned to the Seller and compliance with Rule 7.7 has been checked. point and 7.8. point.

If the Goods have been delivered to the Buyer, after exercising the right of withdrawal:

• The Buyer must immediately return the Goods to the Seller;
• except for 7.11. in the cases referred to in paragraph 1, regarding the Goods with defects, the Buyer must bear the costs associated with returning the Goods to the Seller;
• The Buyer is obliged to properly store the Goods before they are sent back to the Seller.
• In all cases when the Product has defects, the Buyer has all the rights arising from the conditions provided for in the laws and regulations of the Republic of Latvia regarding the sale of Products with defects. The refund provisions provided for in Clause 7 or any other Clause of the Regulations shall not affect the existence of these rights.

 

8. Delivery

The quantity of goods to be delivered cannot be less than the minimum quantity of Goods to be placed in the shopping cart, if such is determined. Delivery terms are specified in the " Delivery conditions" section .

At the Buyer's choice, the Goods can be delivered by a transport company, the Buyer shall pay for this service. In certain cases determined by the Seller, the Goods are delivered at the expense of the Seller.

At the time of ordering, the Buyer chooses the Goods delivery service and indicates the exact place of Goods delivery. Exact delivery costs depend on the weight and price of the ordered Products. The applicable delivery costs are specified in the " Delivery conditions" section .

The delivery service must be selected before the Buyer pays for the Product.

The buyer's order is fulfilled by 5.6. for the scheduled delivery date specified in the shipment notification, except in cases beyond the Seller's control (as defined in Clause 16 of these Terms).

The Goods are delivered to the address specified by the Buyer in accordance with the " Delivery conditions" section. The Seller does not guarantee that the Goods will always be delivered within the time limit specified in this section, especially if the ordered Goods are not in the Seller's warehouse. The goods are delivered throughout the territory of the Republic of Latvia.

The delivery is considered to have been made when the Product has been delivered to the address specified by the Buyer.

Ownership of the Goods passes to the Buyer from the moment the courier hands over the Goods to the Buyer.

At the time of delivery, before accepting the Goods from the courier, the Buyer (or, if applicable, the Buyer's representative) must check the condition of the shipment in accordance with the rules of the courier organization(s) specified in the "Returns and Warranty" Section.

If the shipment is damaged, the Buyer (or, if applicable, the Buyer's representative) has the right not to accept the shipment. In such a case, the representative of the organization that provides courier services together with the Buyer (or, if applicable, the Buyer's representative) fills out a separate shipment inspection document indicating the detected damages.

If the Buyer (or, if applicable, the Buyer's representative) receives the shipment without objection, it is deemed that the Goods have been delivered to the Buyer in undamaged packaging and that the additional services related to the delivery service specified in the delivery confirmation have been duly performed, unless proven otherwise.

Upon delivery of the Goods to the address specified by the Buyer, the Goods are considered to have been delivered to the Buyer, regardless of whether the Buyer or any other person receives the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall immediately, but no later than the next day after the scheduled day of delivery of the Goods, inform the Seller thereof.

If the Buyer does not accept the Goods himself, the Buyer, when filling in the delivery information of the order, provides data on the person who will accept the Goods.

When accepting the Goods, valid identification must be presented to properly identify the Buyer. If the Buyer cannot accept the Goods himself and the Goods are delivered to the address specified by the Buyer, the Buyer has no right to submit a claim to the Seller for delivery of the Goods to the wrong person.

The Buyer must check the packaging, quantity, quality, assembly, conformity and composition of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified period and does not submit a claim to the Seller, the packaging of the Goods shall be deemed adequate and the quantity, quality, assembly, compliance and composition of the Goods shall be deemed to comply with the provisions of the Agreement.

According to the Buyer's choice, with the exceptions provided in the " Delivery conditions " section, the Goods ordered in the e-shop can be received free of charge in the store of SIA "Lemona Latvija" .

After the Seller has prepared the Goods for delivery, the Buyer is informed by e-mail or other means of communication about the readiness of the Goods for receipt.

Usually, the delivery terms of the Goods are given in the " Delivery conditions" section .

The ordered Goods must be collected no later than 7 (seven) working days after the Seller has informed the Buyer by e-mail or by other means of communication about the receipt of the Goods. If the Goods are not received within the period specified in this paragraph, the Seller has the right to cancel the order without further notice.

Ownership of the Goods, upon receiving them in the store, passes to the Buyer from the moment the Seller hands over the Goods to the Buyer.

Upon receiving the Goods in the store, the Buyer:

• indicate the order number;
• presents an identity document.

Only the Buyer can receive the goods in the store. If the Goods are received by another person, when ordering the Goods, they must be specified as the recipient of the Goods. If the Buyer is a legal entity, the Seller has the right to request authorization to receive the Goods.

The address of the SIA "Lemona Latvija" store, where it is possible to receive the Goods, is indicated in the "Retail store" section. Please note that at the time of purchase, the Buyer is allowed to choose to pick up the Goods in store even if the store does not have enough Goods on site, but it will take time to receive the Goods from other departments or suppliers.

At the time of receiving the goods, the Buyer (or, if applicable, the Buyer's representative) must check the packaging, quantity, quality, assembly, conformity and composition of the Goods:

1. The Buyer (or, if applicable, the Buyer's representative) has the right to refuse to accept the Goods if the packaging, quantity, quality, assembly, suitability and composition of the Goods are inadequate;
2. When the Buyer (or, if applicable, the Buyer's representative) accepts the Goods, it is considered that the packaging of the Goods is adequate and the quantity, quality, assembly, compliance and composition of the Goods are in accordance with the provisions of the Agreement.
   • Goods with defects, if it was not possible to detect the quality discrepancy by checking the goods in accordance with 8.24. the procedure specified in paragraph 1, return it to the same SIA "Lemona Latvija" store where the Goods were received.
   • The buyer agrees that upon concluding the Agreement and based on the options provided for in the laws and regulations of the Republic of Latvia regarding the preparation of electronic documents, the delivery note will not be signed physically with a handwritten signature. The justification for the above is: 1) The delivery note, which is also the invoice referred to in Clause 5.8 of the Regulations, will be prepared electronically and the exchange of data between the Seller and the Buyer will take place electronically, namely - the Buyer places the order by submitting his purchase data to the e-shop and/or by authorizing on the website of the e-shop, 2) The Buyer confirms his acceptance of these Terms and thereby unequivocally agrees to the fact that the Goods delivery note is prepared electronically without a signature:
3. if the Goods are delivered by a courier, the Buyer signs by hand on the courier's route sheet or in the courier's electronic document, by signing with a special device on the touch-sensitive laptop screen, or by stating the unique Order number or the Buyer's name and surname,
4. upon receiving the Goods in the store, the Buyer signs the prepared Goods handover - receipt document.
   • Additional information on the delivery of Goods is provided in the " Delivery conditions" section .

 

9. Product price and delivery costs

The prices of the products will be as indicated in the e-shop. The Seller makes every effort to ensure that the Product prices are correct at the time the order is placed. If the Seller determines that the Product prices are inaccurate, this Rule 9.5 shall apply. point.

Product prices may change, but such changes do not affect the current Agreements.

The prices of goods, if applicable, include value added tax (VAT) according to the VAT rate in force in the Republic of Latvia. If the VAT rate changes from the day of the order to the day of delivery, the price may change depending on the change in the amount of VAT, except in cases where the Buyer has fully paid for the Goods before the change in the VAT rate takes effect. The Seller informs the Buyer in writing about such price changes and gives the Buyer the opportunity to buy the Goods at the price adjusted according to the changed VAT rate, or to cancel the order. The order is not executed until the Buyer's response is received. If it is not possible to reach the Buyer using the contacts specified by the Buyer, it is considered that the order has been cancelled, and the Buyer is notified of this in writing.

Product prices do not include shipping costs. The amount of shipping costs specified in the e-shop may change. The relevant delivery costs are specified in the " Delivery conditions" section .

Considering that the Seller's e-store offers a very wide range of Products, despite all reasonable efforts of the Seller, it is possible that some Products may be listed with inappropriate prices. If the Seller determines that the price of the Goods is incorrect, the Seller shall notify the Buyer in writing and allow the Buyer to purchase the Goods at the correct price or cancel the order. The order is not executed until the Buyer's response is received. If it is not possible to reach the Buyer using the contacts specified by the Buyer, it is considered that the order has been cancelled, and the Buyer is notified of this in writing. Additionally, if the price error is obvious and the Buyer could reasonably recognize such an incorrect price, the Seller is not obliged to sell the Goods to the Buyer at an incorrect (lower) price.

 

10. Payment

The Buyer can pay for the Goods using the following methods:
a) Paysera
b) in cash or with a bank card in the store; the address of the store can be found here: "Retail store"
c) bank transfer.

Legal entities are also given the opportunity to make a transfer to the Seller's bank account specified in the VAT invoice sent to the Buyer, specifying the order number assigned to the Buyer for payment.

If the Buyer chooses 10.1. the payment method referred to in point a), the Buyer confirms the payment order to the Buyer's bank no later than 24 (twenty-four) hours after clicking the "Buy" button. If the payment order is not confirmed within this term, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and cancel the order. The Seller has the same right (to consider that the Buyer has refused to conclude the Agreement and cancel the order) if the Buyer chooses 10.1. in point b), 10.1. point c) and 10.2. payment methods specified in paragraph 1 and does not make payment within the term specified in the invoice.

The Goods selected by the Buyer are reserved in the Seller's system, and the Seller starts the execution of the order as follows:
a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected Goods 10.1. point a), point c) of point 10.1 and point 10.2. in case of point;

b) immediately after placing the order in accordance with the conditions of clause 5. 10.1. in the case of clause (b).

Immediately after placing the order, the Buyer receives an automatic order confirmation letter, which is neither a VAT invoice nor a standard invoice. A standard invoice is sent by e-mail within 2 (two) business days.

If the Buyer has another valid signed contract with the Seller, the payment terms are applied according to the conditions of the concluded contract and prepayment is not required. The VAT invoice is delivered as described in 5.8. in point

 

11. Obligations of the buyer

When registering in the e-shop, the buyer submits only correct and complete data. In the event that the data specified in the Buyer's e-store changes, the Buyer shall immediately update them.

The buyer uses the e-store appropriately and in good faith, and does not interfere with the functions and stable operation of the e-store. If the Buyer does not fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's access to the e-shop without prior notice, and in such a case the Seller is not responsible for the losses caused to the Buyer.

The buyer pays for the ordered Goods and accepts the Goods in accordance with the procedure provided for in these Terms.

Without limiting other obligations provided for in these Terms, the Buyer checks the Goods before starting their use (including assembly, installation, etc.) and makes sure that the received Goods correspond to the Buyer's order.

The buyer complies with the other requirements provided for in these Terms and laws of the Republic of Latvia.

 

12. Manufacturer's warranty

Some of the Goods sold by the Seller are covered by a manufacturer's warranty. Information about this and the applicable terms are provided in the manufacturer's warranty attached to the Products.

The manufacturer's warranty supplements the Buyer's rights with respect to defective Goods.

 

13. Responsibilities of the seller

The seller undertakes:

• a) make efforts to allow the Buyer to properly use the services provided by the e-store;
• b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with the procedures set out in these Terms, the privacy policy and the legislation of the Republic of Latvia.

The seller undertakes to comply with all requirements of these Terms.

 

14. Quality of goods

The seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee that applies for a certain period of time to various types of Goods, the term and other terms of which are specified in the descriptions of these Goods. If the Buyer (who is a consumer) finds that the delivered Product does not comply with the Agreement, the Buyer (consumer) has the right to submit a written claim to the Seller for non-compliance with the Agreement within two months from the day he or she discovered the non-compliance. The Buyer (consumer) has such rights within 2 (two) years from the date of purchase of the relevant Goods (the date of purchase is considered the day when the Buyer (consumer) has received the relevant Goods). If the Buyer (being a legal entity) finds that the delivered Product does not comply with the Agreement, the Buyer (legal entity) shall notify the Seller without undue delay by sending a written application.

Product defects are eliminated, damaged Products are replaced or returned in accordance with the procedure set forth in these Terms and taking into account the requirements of the applicable legislation of the Republic of Latvia.

If the delivered Goods do not meet the quality requirements, the Buyer can contact the SIA "Lemona Latvija" store (addresses here ) or the Goods manufacturer, presenting the Goods VAT invoice, or if the VAT invoice has not been issued - another document confirming the purchase of the Goods from the Seller.

The buyer who wants to submit a complaint about damaged or inappropriate goods can submit it in writing at the store of SIA "Lemona Latvija" or by sending an e-mail to the following address: [email protected] , or by sending a complaint by mail to the address of the Seller: SIA "Lemona Latvija" ”, Krasta iela 105, Riga, LV-1019.

When submitting a complaint, the buyer attaches the Goods VAT invoice (number) or, if the VAT invoice has not been issued, another document confirming the purchase of the Goods from the Seller, and indicates the following information:

Product order number;

Photograph of the product, photograph of the damaged area (if it is mechanical damage and it is possible to take a photograph);

Photograph of product packaging;

Description of product defects, damage or missing parts.

When submitting a complaint, the Buyer must indicate how he/she wants the claim to be resolved:

1. The seller will repair the defects free of charge within a reasonable time if the defects can be repaired;
2. reducing the purchase price accordingly;
3. replacing the Products with an equivalent high-quality Product, except in cases where the defects are minor or caused by the Buyer himself;
4. receive a refund of the purchase fee and cancel the Agreement if the quality of the Goods does not significantly correspond to the order placed.
   • The seller provides the answer within 14 (fourteen) days after the complaint is considered.
   • Regarding warranty issues, the Buyer should write an e-mail to the address [email protected].

 

15. Buyer's liability

The buyer is responsible for the actions performed in the e-shop, including, but not limited to, the accuracy of the data provided during registration. The buyer assumes responsibility for the consequences of incorrect or inaccurate data provided during registration.

When registering in the e-shop, the Buyer is responsible for storing and/or sending his access data to third parties. If the services provided by the e-store are used by third parties who have logged in to the e-store using the Buyer's login data, the Seller considers such a person to be a Buyer and the Buyer is responsible for all actions performed by such a third party in the e-store.

To the extent that it does not conflict with applicable law, the Seller is exempted from liability in all cases where losses occur due to the Buyer's failure to read the Terms, the Privacy Policy and other documents provided for in the Terms, since such an opportunity was given to him.

The Buyer and the Seller agree that the Buyer's actions in the e-store, entering with the e-store login data (identification code) and the Buyer's actions, confirming the order (clicking the "Buy" button) and clicking the "I agree to the terms" button, constitute the Buyer's clear and irrevocable acceptance of the Terms and creates a valid Agreement with all its legal consequences, and the acceptance so given may not be limited thereafter by the Buyer. The Buyer is obliged to keep his/her e-shop access data confidential and without disclosing them, as well as to ensure that this data is known only to the Buyer and only he/she can use this data, not to send this data to other persons and prevent them from accessing or using the data. If there is a suspicion that the access data could have been found by another person, the Buyer must immediately inform the Seller, as well as the Seller must be immediately informed of violations or disclosure of e-store access data. All actions performed using the Buyer's access data are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

The parties are responsible for violations of the Agreement concluded using the e-store in accordance with the procedure established by the legislation of the Republic of Latvia.

If the Seller violates these Terms, he is responsible for the losses incurred by the Buyer due to the violation of these Terms.

The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller's e-store.

 

16. Events beyond the Seller's control

• The Seller is not responsible for non-fulfillment or delay in performance of the Agreement or any of the obligations provided for in the Terms, if such non-fulfillment or delay is due to events beyond the Seller's control, as defined in Article 16.2 of these Terms. in point
• An event beyond Seller's control is any act or event beyond Seller's reasonable control.
• If the Seller does not control an event that affects the proper performance of the Seller's obligations under the Agreement:
• The Seller immediately informs the Buyer;
• The performance of the Seller's obligations under the Agreement is suspended and the deadline for the performance of obligations is extended for the duration of an event beyond the Seller's control. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller agrees on a new delivery date after the end of the given circumstances.

 

17. Transmission of information

The term "in writing" as used in the Terms also includes communication by e-mail.

In order to communicate with the Seller in writing or in case the Buyer is obliged to contact the Seller in writing, the Buyer sends the seller an e-mail to the address [email protected] or a letter to the address of SIA "Lemona Latvija". The Seller informs the Buyer in writing about the receipt of the notification (usually by e-mail). The procedure applicable to the Buyer sending a notification to the Seller in case of exercise of the right of refusal is provided in Clause 7 of these Terms.

The Seller sends all notifications to the Buyer to the e-mail address specified by the Buyer when registering in the e-shop.

 

18. Other provisions

These Terms and the documents expressly referred to in them are applicable to and apply to any Agreement entered into between the Seller and the Buyer. Any deviation from these Terms shall be considered effective only if such deviation is duly recorded in a written document.

According to the regulatory enactments of the Republic of Latvia, the Buyer has certain rights in connection with Goods of inadequate quality. Nothing in these Terms shall be construed to limit the exercise of such rights.

The Seller has the right to transfer its rights and obligations under the Agreement to a third party or third parties, but such transfer of rights and obligations does not affect the Buyer's rights and the Seller's obligations under these Terms. In case of such a transfer, the Seller informs the Buyer by providing information about the transfer in the e-store.

In accordance with these Terms, the Buyer has no right to fully or partially transfer his rights and obligations to a third person or persons without the written consent of the Seller.

If a court finds that any clause of these Terms is illegal, void or unenforceable, the other clauses of these Terms shall remain in effect. Any provision of these Terms that is found to be illegal, invalid or unenforceable only in part or to a certain extent shall remain in effect to the extent that it is not found to be illegal, invalid or unenforceable.

Unless otherwise provided in these Terms, the Seller's delay in exercising the rights provided for in these Terms does not constitute a waiver of these rights or the Buyer's obligations, and the individual or partial performance of any obligation or the individual or partial exercise of rights does not constitute a waiver of this obligation and does not mean that these obligations are not discharged. fulfilled or these rights can no longer be exercised.

The laws of the Republic of Latvia are applicable to these Terms and relations between the Parties (including issues related to the conclusion, validity, invalidity, implementation, cancellation and termination of the Agreement) and are interpreted in accordance with the laws of the Republic of Latvia.

All disagreements or claims arising from these Terms or related to these Terms, their violation, cancellation, termination or validity shall be finally resolved in accordance with the procedures specified in the legal acts of the Republic of Latvia.

The Buyer (a consumer who is a consumer within the meaning of the Law on the Protection of Consumer Rights) can submit requests or complaints about the Goods purchased in the Seller's e-store on the dispute resolution platform https: //ec.europa.eu/consumers/odr .

The Center for the Protection of Consumer Rights handles disputes between the Seller and the Buyer (who are consumers in the sense of the Consumer Rights Protection Law) out of court. The legal address of the Consumer Rights Protection Center is Brīvības iela 55, Riga, LV-1010, ptac.gov.lv